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Frequently Asked Questions
Product Information
Payment Methods
Sustainability
Shipping and Returns
We offer both standard and express shipping options within the USA. You can select your preferred method during checkout.
Due to the hygienic nature of our products, we do not accept returns. This policy ensures the safety and integrity of our personal care items for all customers.
If your order arrives damaged, please contact us at ancestralsecret1403@gmail.com with a detailed description of the issue and of the damaged product. We will gladly provide a replacement if the item is confirmed to be defective or damaged in transit.
Yes! We offer free shipping on all orders over $80 within the contiguous United States. This includes the 48 mainland states.
Please note: Free shipping does not apply to territories outside the continental U.S., such as the U.S. Virgin Islands, Puerto Rico, Guam, Alaska, or Hawaii.
Orders under $80 will have a standard shipping rate calculated at checkout
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